Demand Creates

Haryana, INDIA
info@demandcreates.com
+91 97286 33222
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Services

Turnaround Consulting

Companies dislike the term ‘turnaround consulting’ because it represents failure. The truth is that turnaround consulting represents success.

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Strategic Planning

We work with our clients and do a deep analysis of their business. We help prepare possible outcomes to different decisions.

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SERVICES TYPES OFFERED BUT NOT LIMITED TO:-

  • Feasibility studies including survey
  • Technical / Condition Survey
  • Design Basis Report
  • Project Planning,
  • Scheme Design,
  • Detailed Designs,
  • Tender Drawings,
  • Technical Specifications / Contract Documentation including Bill of Quantities etc,
  • Tender Appraisals / Reports,
  • Approval of shop drawings
  • Periodic site inspections
  • Technical Assistance in getting approvals from Fire, CCOE, Electrical Inspector, PHE, MOEF etc.

FUNCTIONAL CAPABILITIES

Following details provide tabular description of key functional components in an IT project activity.

S.No. Description Deliverable
1. IT Management System  
1.1 Key Components :

 

  • Design, Development of the to provide core Application functionalities
  • Coding of Software
  • Testing and acceptance
  • Installation
  • On-site support and maintenance
 System Requirement Study including integration requirements study,
Technical / System Design
System integration,
Traceability Matrix,
Testing Strategy,
Test Results,
Application System,
Acceptance, SLA Monitoring, Performance management,
Change management, training,
Administration Manual,
Maintenance Manuals
1.2 Enterprise Management Solution for monitoring and management of IT system and service facilities, Data Center, Disaster Recovery Center and Call Centre :

 

  • Network management
  • Service desk
  • Server management
  • Database management
  • Desk top management
  • Version Management and Release Control
  • Asset management
  • Data Back-up and Recovery
  • Reporting capability
  • Helpdesk
  • Non-IT Infrastructure Management
  • Process Compliance
  • Quality Compliance
  • Security Compliance
 Provisioning of complete IT and non- IT Services Management portfolio including EMS & Facility Management Services drilling down to three functional levels namely managed devices, management agents & management servers & consoles.
2 Pilot and Rollout of Application Software  
2.1 Pilot implementation at  designated locations Integrated an end to end IT management solution at pilot sites
2.2 Rollout at remaining Locations Integrated an end to end IT system at remaining locations
3 Establishment of infrastructure ( IT & non IT ) within all operating units IT Infrastructure solution encompassing Network, Servers, Storage, System Software, including establishing the DC , DRC
3.1 Establishment / Setting up of IT infrastructure

 

  • Working space at offices
  • Central Data Center Facility at Head-office,
  • IT set-up at each office, as per requirements
  • Non-IT, IT and Peripheral Hardware set-up

Civil work, interiors,  IT and Non-IT Infrastructure,  Security Arrangements

  • Servers
  • Desktops
  • Document Scanners
  • Printers
  • Manpower for Software Development and Support
  • Manpower for operations at data conversion sites
 Delivery of secured work sites at offices
3.2 Data Centre and Disaster Recovery Centre

 

  • DC and DRC spcae acquisition at designated location
  • DC abd DRC Setup (Civil work, Interiors,  IT and Non-IT Infrastructure, Staff facilities, Security Arrangements, access controls)
  • Manpower for Maintenance and management of DC and DRC
 Provisioning of DC & DRC with appropriate rack spaces & complete IT and non-IT Infrastructure inclduing Routing,switching, information security, servers & storage, enterprise management system
3.3 Establishment and Management of Call Centre

 

  • Work space at designated location for call center facility
  • Call Centre Setup

(Civil work, Interiors,  IT and Non-IT Infrastructure, Staff facilities, Security Arrangements, access controls)

  • Manpower for operations and management
 Delivery of fully functional Call centre to manage In-bound call facility, optional
3.4 Assessment, procurement and deployment of required IT infra set-up at DC, DR and Call center facilities IT Infrastructure setup and deployment
3.5 Network  Infrastructure

 

  • Requirement Study and finalisation of BOM for Local Area Network (LAN) and Wide Area Network (WAN) and connectivity at DC, DR and Call centre facilities
  • Procurement
  • Installation
  • Establishing  Connectivity to locations operating  locations of offices  (WAN)
 Infrastructure solution design & architecture,
Configuration files of the Infrastructures,
Standard Operating Procedures Manuals,
Security Policy and Procedures
4 Operations and Management Operations and Management Staff for Data conversion sites, Data management. DR site and Call center
4.1 Manning of the Operations sites at Data management center, DR center, Data conversion site and call center with appropriate personnel

 

  • Recruitment of the personnel
  • Training
  • Payment of salaries and benefits
  • Meeting all the statutory obligations and payments arising out of engaging the personnel
  • Meeting all the liabilities arising out of the acts of the personnel
 Facilitation centre support alongwith training of personnel manning all operational units
4.2 Operations and Maintenance of Application Software

 

  • Compliance to functional requirements
  • Compliance to SLAs
  • Application Software maintenance
  • Problem Identification and Resolution
  • Software Change Management and Version Control
  • Software Configuration Management
  • System Document Maintenance
  • IT infrastructure maintenance & operations

Maintenance of the equipment set up at Data Center, DR center and Call center

  
5 Warranty  and Maintenance  
5.1 Comprehensive warranty and maintenance support for fixed duration of 5 years or more, commencing from the date of installation of equipments. Call Log & Resolution Reports for HelpdeskPerformance Monitoring Reports

 

Updated Documents
5.2 Equipment Replacements / UpgradesService Provider to replace entire equipment after a period of 5 years, for a next operations cycle of 5 years. Hardware Substitution / Upgrades